Service Terms & Release of Liability

Full terms

1. 1. Scope and Pre-Existing Conditions

   Services are limited to the specific work described in the estimate, invoice, or work order. Customer represents that the plumbing and drainage systems are suitable for the requested service. We are not responsible for defective, damaged, deteriorated, offset, collapsed, or otherwise compromised lines, traps, fixtures, or piping (including lead, cast iron, clay, or corroded materials), mold, or other unexpected or undisclosed conditions, nor for the consequences of such conditions, except to the extent caused by our negligence. If we encounter such a condition, we may stop work and charge a reasonable fee for services already performed.

2. 2. Customer Responsibilities

   Customer agrees to: (a) provide safe and reasonable access to the work area; (b) disclose all known plumbing problems, prior repairs, or unusual conditions; and (c) mark or identify private underground utilities, sprinkler lines, and other buried obstacles before work begins. Customer is responsible for damage to unmarked private utilities or obstacles.

3. 3. Damage During Service

   Santa Cruz Drain Pro is not responsible for incidental or necessary damage that may occur during the performance of services (including damage to pipes, fixtures, walls, flooring, landscaping, or personal property), except to the extent caused by our negligence. Customer is responsible for damage not caused by our negligence.

4. 4. Additional Exceptions

   Except to the extent caused by our negligence, we are not responsible for, and Customer is responsible for: incidental damage to landscaping, walls, tile, concrete, or flooring unless specifically included in writing; damage from removal of cleanouts, drain covers, or caps; tasks performed according to Customer’s specific instructions; settlement or restoration after excavation or access work unless agreed in writing; and damage resulting from poor weather or conditions outside our control.

5. 5. Limitation of Liability

   Our liability to Customer for any claim arising out of the services (other than a claim for personal or bodily injury caused by our negligence) shall not exceed the amount Customer actually paid us for the specific job. Customer waives any right to recover incidental, consequential, special, or delay damages. This limitation does not apply to liability that cannot be limited under California law.

6. 6. Release

   Customer releases and holds harmless Santa Cruz Drain Pro, its owners, employees, and agents from claims, damages, and expenses arising out of Customer’s failure to disclose known conditions or from matters for which we disclaim responsibility above (other than damage caused by our negligence).

7. 7. Guarantee

   Drain cleaning is guaranteed to clear the described blockage or there is no labor charge. Plumbing repairs carry a 90-day warranty on labor and parts supplied by us, subject to normal use and excluding pre-existing defects, foreign objects, or misuse. Guarantees do not cover conditions outside the original scope of work.

8. 8. Insurance

   Santa Cruz Drain Pro maintains general liability insurance. Proof of insurance is available upon request.

9. 9. Acknowledgment

   By signing below or accepting the services, Customer acknowledges receipt of these terms and agrees to them.